"How fortunate we are to have this exceptional care"

I wanted to write to express my thanks and admiration for the care provided for me when I attended the BGH to undergo a laparoscopic cholocystectomy in July 2018.

From my first arrival until I was wheeled to the front entrance to return home I was put entirely at ease by the friendliness, professionalism and efficiency of the response I received from all the staff who looked after me during my stay in PSAU. I never felt at all uncomfortable or awkward, and any apprehension that I might have had prior to my procedure was dispelled very quickly. I want to acknowledge the patience and consideration of the nursing and reception staff (particularly Tracey, Carol and Rosie) in PSAU, and also the comprehensive, frank and thorough way in which I was advised about my surgery by Mr Mustafa and Dr Aldridge prior to being taken to Theatre.  I must also express my gratitude to the Theatre nurses (unfortunately I cannot recall their names), who received me and made the experience feel very easy. I also appreciated the informative way in which Dr Gunn, Dr Aldridge and Mr Mustafa took the time to sum up the outcome of my operation (which I understand turned out to be rather more challenging than had been anticipated). Further thanks are also due to Tracey for sitting with me very patiently during my discharge when I briefly became a little unwell, and for taking me to the main entrance in a wheelchair as I was leaving. 

It's easy to forget how fortunate we are to have this exceptional standard of care available to us from the NHS in the Borders, and I feel very privileged to have had such a good experience. I'm now recovering and feel very confident about the outcome of my surgery.

Many thanks again and regards to all,