I attended wheel fortune ward with my daughter and her son who was at the time 48 hours old. The reason for the visit was during a routine check of baby at Patrice he was checked for jaundice and they were concerned so told my daughter she had to go to trelisk for blood tests.
On arriving there a nurse said to my daughter o yes you have come for treatment this way, I told her no we are here for a blood test to see if he needs treatment, a very big lack of communication was the first concern I had.
My daughter was then very rudely shown to a bed where the baby was laid down and his chest was checked for jaundice the results had dropped dramatically which was great news.
But then we were told that this test is not reliable so a blood test was needed
We were then taken to another room were this procedure was done we were then told we had to wait for an hour and half for results which of course is no problem.
After waiting an hour and half the results were good the blood test results were never mentioned until my daughter had to ask for them the main result they used was the original test that was done when we first got there that we were told was unreliable .
I cannot believe how rude my daughter was treated and spoken too how the first test was unreliable and then was reliable. But most important was sent home with no advice verbally or written on what signs to look out for if his jaundice got worse.
The whole experience of my daughter and grandsons treatment was unacceptable.
"Some good care the rest was terrible"
About: Royal Cornwall Hospital (Treliske) / Maternity Royal Cornwall Hospital (Treliske) Maternity TR1 3LJ
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