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"Rude Receptionist"

About: Dulwich Health Medical Centre

Absolutely ludicrous. I walked into the walk in centre as my 6 week old needed an appointment due to a chest cough. I was told by a receptionist that she would let the doctor know that I needed a appointment and to come back in an hour. I then sat down at the side of the waiting room to breastfeed my son, when she very loudly said "I said come back in an hour!". Which I responded also loudly "I will once I have fed my son."

This isnt the only time I have had a problem with thia certain receptionist.

I came in for an appointment and signed in. I had been waiting an hour after my given time, just to find out she hasn't told the doctor I was here. She gave me a very awful look and didn't apologise.

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Responses

Response from Dulwich Health Medical Centre 5 years ago
Dulwich Health Medical Centre
Submitted on 16/11/2018 at 09:26
Published on nhs.uk at 10:05


Thank you for your comment.

Your comments and views are important to us at DMC.

All comments and complaints are discussed in our practice and clinical meetings, to which we use for our internal learning outcomes.

If you would like to discuss your comment further please do not hesitate to contact our practice manager.

Thank you

DMC Governance Team

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