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Excellent Service

Story from nhs.uk

"Excellent Service"

About: North Tyneside General Hospital

I visited on a Sat evening suspecting I had ruptured my achilies. I was seen very quickly by triage nurse and then reviewed and treated all within 2 hours. Staff were friendly, sympathetic and knowledeable and dealt with my injury very efficiently. I was told there was a 7 1/2 wait at Cramlington at that time so I was very pleased I had used the local service. Can’t fault follow up treatment has all been very efficient. Am grateful to all the staff for their assistance.

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Responses

Response from North Tyneside General Hospital 5 years ago
North Tyneside General Hospital

Submitted on 14/07/2018 at 12:21
Published on nhs.uk at 13:05

Dear Barbara,

Thank you so much for sharing your feedback with us, it really means a lot to our team at Urgent Care to be able to see the impact they have had on your care. I’m pleased you were seen so quickly and your follow ups have been beneficial to your aftercare. I’ll be sure to share this with the team today.

I wish you a speedy recovery, please do let us know if there is anything we can do for you.

All the best,

Jan

Jan Hutchinson – Service Improvement Lead

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