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"Major copper coil issue"

About: Latham House Medical Practice

Long story short for 2 months my coil has tried to be located with an Ultra sound confirming it's not in my womb to an x ray then showing up my coil. I was lucky on the day of my x ray the lady showed me and to me my coil looked in a very weird position but when I phoned for my results a

Dr who wasn't my usual Dr put no action required! I had to explain my story to many reception staff which one was very rude trying to tell me what my problem was as if my answer is no action required and that's it! I said so your telling me my coil has been confirmed not in my womb by Ultra sound to seeing it on an x ray myself and this Dr is saying no action required so is the ultrasound wrong is it in my womb or not. She went silent many times as if she had hung up the line and made it very difficult to even be put on a call list. I phoned next day when my Dr was in and luckily was treated very nicely by the receptionist for my Dr and got to speak to my Dr on the phone. So my results from this other Dr was wrong the coil has perforated my womb unless confirmed otherwise by a specialist I can't see how this other Dr even looked at my x ray or notes to have put no action required and if my own Dr hadn't been so fantastic at her job I would of gone with this other Drs results I would be left with a coil somewhere in my pelvic. So now thanks to my own Dr I am now reffered to specialists in this area and hopefully getting this thing out my body where it's not supposed to be!

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Responses

Response from Latham House Medical Practice 5 years ago
Latham House Medical Practice
Submitted on 27/07/2018 at 09:51
Published on nhs.uk at 11:06


Thank you for your comments and can only apologise for the distress this has caused you.

I am pleased to see that you have now been referred by your doctor.

Your experience is something we don’t take lightly and would like to investigate this further for you.

As you can appreciate we cannot address this without knowing the full facts.

We take all our complaints very seriously and we advise you contact us directly so that we can investigate this further.

If you wish to take this further then you can obtain a complaints form from our web site under the ‘Information’ tab, ask for a form from our reception or write to the Operations Manager including your date of birth.

Kind regards

Kate Hunter

Executive Manager

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