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Staff not knowing about medication on Ward B50

Posted By row713

"Staff not knowing about medication on Ward B50"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

Some of staff on the ward did not know the names of the medication I was given. And I'm sure had no idea what it was given for!!! I can only assume that they were inexperienced in administering medication.

I had to remind them again and again that I needed tablets soluble because I have a hiatus hernia.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 12 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 08/11/2011 at 14:06
Published on Care Opinion at 14:28

picture of Jane Danforth

I have just spoken to the ward manager on B50 about your posting.

She will be replying to your comments in more detail soon.

Thank you for sharing your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 12 years ago
We are preparing to make a change
Nottinghamshire Healthcare NHS Trust

Submitted on 16/11/2011 at 13:59
Published on Care Opinion at 14:03

Many thanks for highlighting your concerns around prescribing, dispensing and knowledge of medications. It is always useful to the team to have concerns brought forward to be addressed and for us to improve our practice. However, to answer concerns raised, perhaps it would be helpful to the team if specific information could be given so that a more detailed reply can be offered.

I would urge you to come forward and speak to myself or the Deputy Ward Manager if you feel able. We could then look at the process around prescribing/dispensing medications and specific drugs that you may need more information about; it may be more appropriate, especially if the drugs are for medical conditions, if queries are answered by our more knowledgeable medical colleagues or the ward pharmacist.

I look forward to helping you with your concerns

Helen Forrester

Ward Manager B50

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