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"Very positive experience"

About: Hertford County Hospital

I went this morning to the walk in radiology clinic with my 2 years old daughter.

I didn't have anybody to look after her and she was not allowed in the x-ray room. It is commom sense that you can't bring a child to a x-ray room but I went straight from the doctors appointment in Ware and didn't think of it.

It was a long walk under the sun to get to the hospital and I was very uppset for a second to think I would have to arrange childcare and return another day.

But a member of staff ( I can not mention the name or gender because of NHS review policy) immediatly offered to look after my child during my exam.

I want to say a big thank you for the kind act.

I think people who work in healthcare must have emphaty but we know that is not always what happens.

I wish everyone is luck to find staff members like the one I met today that when seeing a mother in distress doesn't think twice before helping.

Thank you again!

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Responses

Response from Hertford County Hospital 5 years ago
Hertford County Hospital
Submitted on 13/07/2018 at 12:27
Published on nhs.uk at 14:06


Thank you for your review Mina. We're very pleased to hear that a member of our staff helped looked after your child whilst you were attending your appointment. We will make sure your feedback is shared with the team.

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