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never again would wish to go here

Story from nhs.uk

"never again would wish to go here"

About: Southend Hospital

What I liked

I was spoken to rudely by one of the consultants and asked for an apology. They then all stuck together and said there was nothing wrong with me. I have now had a second opinion and had a operation at another hospital. I am now on the road to recovery.

What could be improved

Treat people with respect. Or at least as they would like to be treated.

More about:
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Responses

Response from Southend Hospital 11 years ago
Southend Hospital

Submitted on 31/05/2012 at 16:42
Published on nhs.uk on 01/06/2012 at 04:01

Thank you for your comments. We are sorry to learn of your concerns and would be happy to investigate these if you wish. If you would like to make a complaint, please contact our PALS team on 01702 385333 who will be able to advise you about the complaints process.

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