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Care Opinion

Staff were not helpful

Posted By Hamouz

"Staff were not helpful"

About: Central Middlesex Hospital / Accident and emergency

(as a parent/guardian),

I went ther after my young years old son hurt himself at his nursery...

all staff we saw were mean to me and my son ...

they made us wait two hours after they registered him,he was crying and in pain in his stomach and I told them gently I just need anyone to see him again and they were so lame and wouldnt respond😡

I was pregnant 10 weeks and tired...

and after two hours when the doctor finally see him he told we are not qualified to treat your child we dont have the equipment 😡😡😡😡😡

it was a horrible experience and the staff were not helpful!

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 13/07/2018 at 14:07
Published on Care Opinion at 14:46

Dear Hamouz

Thank you for your email. I was very sorry to learn of the issue you have raised relating to your visit to the Brent Urgent Care Centre (UCC) at Central Middlesex Hospital with your son. Regrettably, although co-located on the same site as the Central Middlesex Hospital, the Brent UCC is managed by Care UK and not London North West University Healthcare Trust.

If you would like this to be followed up, please contact Care UK at:

Hawker House, 5-6 Napier Court, Napier Road, Reading, Berkshire, RG1 8BW

or Telephone: 0333 999 2570 and they will be able to investigate this further.

Kind regards

Pam

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