"Poor service"

About: Royal Blackburn Hospital

(as a relative),

I think that my mother received absolutely abysmal care from nurses and doctors. Her issues weren't resolved and they tried to discharge her whilst she still had health issues. 

They failed to undertake a continuing health care assessment checklist, which she was entitled to and provides ongoing care at home, so request it if applicable, as it's your right!

They lost her personal items, gave her food she was allergic too, even though they were informed on many occasions. 

She fell when they were aware she was infirm. They were argumentative with me and I think they lied to me. I saw staff just stood around laughing and joking.

They failed to undertake tests and caused my mother to face indignity by not attending to her personal needs. 


More about:

Responses

Response from Royal Blackburn Hospital

Thank you for your comments regarding the care provided to your mother by the nursing staff and doctors at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am sorry that you found your mother's issues were not resolved when raised.

In order for us to pass on your comments to the relevant team, it would be really helpful if you could contact me to provide more details of the ward / department visited.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful