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Impossible to get an answer on the phone

Story from nhs.uk

"Impossible to get an answer on the phone"

About: North West Boroughs Healthcare NHS Foundation Trust

The Knowsley Treatment Room Service has phone number which is never answered you are asked to leave a message and you will receive a callback.

You wait and no-one calls back.

If this was an isolated case I would not bother leaving a review, however after receiving excellent service at various hospitals I have needed stitches removed more than 3 times.

Because this service is so abysmal I end up going to a walk in centre.

I realise that the NHS is 70 years old I would have thought an email service would be more benificial than a non answeringtelephone service

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Responses

Response from North West Boroughs Healthcare NHS Foundation Trust 5 years ago
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 16/07/2018 at 15:19
Published on nhs.uk at 16:06

Thank you for the taking the time to post your comments.

My name is Bev Donlan and I am a member of the Complaints, PALS and Compliments Team for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies to you and assure you that this is not the level of service we expect to provide as a Trust.

Your comments will be forwarded to the relevant Leadership Team for them to consider. If you would like to discuss your concerns in more details please do not hesitate to contact myself or a member of our team, through one of the following methods;

Telephone Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

The Team are available 9.00 am – 5.00 pm, Monday - Friday

Once again I would like to thank you for taking the time to tell us about your experience. We value your feedback as this will help us to improve our services for other people in the future.

Kind regards

Bev Donlan

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