"Red Cross equipment loan"

My wife has dementia and has also had a stroke, the care assistant did a review of her care at home and felt additional equipment would be helpful in making it easier to care for my wife. The Red Cross equipment loan department was contacted , an order placed for the aids we would need, the care assistant let me know when to expect the delivery. I checked with the care assistant that the delivery was scheduled for the afternoon of the date given as we had a hospital appointment in the morning, she confirmed that it was due to be delivered in the afternoon. However, just as we were leaving for the hospital appointment at 9:00 am the delivery van arrived.

A few weeks later another piece of equipment was due to be delivered in the morning but dis not arrive till the evening. I had to arrange for additional carers for my wife for this day so a cost was incurred that would not have been.

The most recent  slip up at the Red Cross has been over a piece of equipment that was not in stock. When I phoned up after waiting this particular piece I was told that I should have received a call to let me know that it was not in stock, a call I did not receive.

I'm very grateful for all that the Red Cross do, they have supported us with the equipment loan and I don't want it to sound like a complaint. However, they need to get a grip on their scheduling, understand the impact it has on their customers if they fail to deliver in the broad time frame they give.