This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

She made the whole experience much easier

Posted By 2109

"She made the whole experience much easier"

About: General practices in Ayrshire & Arran

(as a carer),

3 towns medical practice in Stevenston. Contacted them on Monday for an appointment for my dad after a distressing weekend. Received an appointment on the same day and a further appointment first thing the next morning for tests. Dr McGhee (who dad seen on both occasions) was compassionate, caring and had a lovely genuine manor, she made the whole experience much easier. Thank you 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/07/2018 at 10:00
Published on Care Opinion at 11:44

picture of Eunice Goodwin

Dear 2109,

I passed your post to the practice manager and Dr McGhee. This was the response from the practice manager -

"What a lovely email to receive this morning.

Dr McGhee will be delighted to read this. We all know how good she is...an absolute star and great to work with.

It’s so nice when patients take time to say thanks"

So thank you for taking time to share your feelings about your care. It really does have a positive impact on the staff.

I hope everything is good with your dad now,

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k