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Care Opinion

Hospital care was great but no discharge planning

Posted By Lindsay0210

"Hospital care was great but no discharge planning"

About: Crosshouse Hospital / Urology Renal (Kidney) Medicine & Dialysis University Hospital Ayr

(as a relative),

He spent a week in Ayr hospital then 3 weeks in ward 2D at a crosshouse before being discharged. His care as an inpatient was great, particularly in ward 2D. The nurses were very approachable and caring and his consultant updated the whole family on numerous occasions. Our issue has been his discharge. He was discharged home into a building site (a wetroom was being installed in their only bathroom), he is incontinent and was only given 1 packet of pads, my 75yr old mum is his carer and received no training in his catheter, including swapping the bags at night. The district nurses are not visiting until this Wednesday and we have been forced to purchase pads as they have run out. My mum phoned the gp today to try and get pads and was told they’d need to wait until Wednesday. So to sum up-hospital care great, discharge planning non existent.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/07/2018 at 08:53
Published on Care Opinion at 11:43

picture of Eunice Goodwin

Dear Lindsay0210,

Discharge to home with all the appropriate support is so important for so many reasons and I am so sorry that this was not the case. This must be so distressing for you all.

If you would like to contact me and give me some details, we can establish what happened here. My email address is eunice.goodwin@aapct.scot.nhs.uk and my phone number is 01563 826222.

I appreciate that it is probably too late to help improve the current situation for your dad as today is Wednesday and hopefully the DN will sort out things for your dad now. However, it is important that we look at why this happened and plug any holes in the service if and where possible. Thank you so much for contacting us on Care Opinion. It is only by understanding what went wrong that we can fix things.

I hope everything settles down now and your mum and dad get the support required.

Best wishes,

Eunice

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