I put in a repeat prescription request on the Tuesday leaving the 72 hours time lapse as requested before picking it up from the pharmacy. Went at 4.30 on the Friday to be told it wasn't ready could I check with the surgery. Went to the surgery to enquire about this to be told by the receptionist,after checking, that it wasn't ready because my Doctor wasn't in until the Monday and therefore it couldn't be signed. Absoulutely disgusting, surely there is more than one Doctor who can sign a prescription. Informed the receptionist that the medication I had requested was one I could not miss,i,e Warfarin. I was then told it would be put through as urgent and the Dr would sign it and it would be ready on Saturday morning at the chemist. YES you have guessed it folks it wasn't there on Saturday!! Went to the chemist on the Monday at 12.30pm and it had just been sent through! Fortunately for me a friend on mine takes the same medication as me and kindly lent me a couple of tablets to tide me over. If this had not been possible I would have to have contacted 111 to obtain this medication. This is disturbing to say the least. I would recommend the following.
1. put in your prescription at least 2weeks before you require it!
2.DO NOT trust the word of a receptionist!
3. Obtain a rota of when your Doctor is on duty to coincide with your prescription to be signed.
4. Ignore all the above and find a decent surgery .
Vine group need to get organised it is a complete shambles,
"Appaling,Inadequate service"
About: Vine Medical Group Vine Medical Group Waterlooville PO7 7AH
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