"Outside impressions"

We went to visit a friend on ward 33 and walking into main entrance was appalling there was a man sat in a wheel chair with his leg amputated and drip up and oxygen on with all his relatives around him with a cigarette in his mouth. There was other people sat and stood around all smoking and one man with a can of beer in his hand all standing outside a sign that says smoking free area I really think as a hospital with health in mind this does not give out the right message or confidence in the hospital. This gives out the totally wrong message and should be addressed immediately as this is a long standing problem.