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Care Opinion

Very impressed.

Story from nhs.uk

"Very impressed."

About: Worcestershire Royal Hospital

What I liked

Medical Assessment Unit. I was seen promptly by a nurse and by two doctors. Although I was there for four hours I was never kept waiting long before being seen, despite the ward being fairly busy. I know that other patients were also treated promptly and with respect.

The ward was constantly being cleaned. I think the area I was in was cleaned at least twice during my stay, including tops of curtain rails etc.

All staff were friendly. My companion was offered tea and coffee several times during my stay.

It was our first visit to this hospital and we were offered help finding our way round by several staff.

I was very impressed with Worcester Royal.

What could be improved

Car parking?

More about:
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Responses

Response from liftshare 12 years ago
liftshare

Submitted on 21/11/2011 at 11:19
Published on Care Opinion on 29/11/2011 at 17:15

Parking spaces at hospitals are often stretched to their limit which can make it difficult for both patients and visitors. We help over 100 NHS Trusts alleivate parking problems through our car-sharing schemes. I hope you find the attached article useful. https://www.liftshare.com/nhs/cs_GWH.asp

Kind regards

Liftshare Team

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Response from Worcestershire Royal Hospital 12 years ago
Worcestershire Royal Hospital

Submitted on 05/12/2011 at 10:53
Published on nhs.uk on 06/12/2011 at 04:01

Thank you for your very positive comments regarding the care and treatment you received on MAU recently. The department takes great pride in its service in ensuring that patients and their relatives have a quality experience. The team recognises that coming into hospital can be a very frightening experience and do their utmost to provide a efficient service that is delivered with kindness and compassion. Your comments have been passed onto the MAU team. Thank you once again for taking the time to post your comment which is very much appreciated.

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