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Outpatient nightmare

Story from nhs.uk

"Outpatient nightmare"

About: Leicester General Hospital / Urology

Recently attended one of urology OPDs and totally apauled and shocked at the archaic and custodial principles given in the 21st century. Unable to give full details as still under their care and fear of retribution. Summary

Not listened to by doctors

Disregarded and patient experience and information. Or seen as important or relevant

Medics see themselves as superior

Waste of time complaining because the system supports these inhuman practices and culture

Sad representation as other parts of the overall Leicester NHB excellent but you have no choice when you need specialised support - term used in its loosest form

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Responses

Response from Leicester General Hospital 5 years ago
Leicester General Hospital

Submitted on 18/07/2018 at 14:38
Published on nhs.uk at 15:06

Dear reviewer,

Thank you for taking the time to leave your feedback. We are very sorry to read this and would like to look into this for you. Please could you email your full name, date of birth, address, and NHS number to communications@uhl-tr.nhs.uk (please put NHS Choices and the title of your review as the email subject).

If you would like to submit an official complaint, please contact our Patient Information and Liaison Service (PILS). They can be contacted on free phone line 08081 788337, via email: pils@uhl-tr.nhs.uk or via this online form: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/

Their opening times are Monday to Friday 10am to 4pm (however if you leave a message they will contact you the following working day).

Alternatively you can write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Kind regards,

Communications Team

Leicester’s Hospitals

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