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"Looked after very well again"

About: Croydon University Hospital / General surgery

I went in yesterday for the third time within a year, for day surgery with g.a. under the colorectal team.

The care and attention was as always, excellent, the anaesthetist even moved me up their list when she found out I had a bad headache which was so kind and considerate and I really appreciated it.

Even the guy who walked me to theatre was friendly and nice.

In Recovery I was looked after by a lovely guy, what a credit to you he is.

In Recovery in general the attention is better than in the two private hospitals I have been in for a NHS operation and a paid for operation.

I would always choose NHS, we are so lucky to have it.

Then on to the Day ward.

Again, caring nurses, can't fault them and they are often under a lot of pressure when busy. There are some people who will always complain, I witnessed rudeness to nurses in the Day ward from a relative around the bed of an elderly woman. There was bad language as well and none of it was necessary.

So

I have nothing but good to say about Croydon University Hospital. Well done and I hope others read my review and give praise to you.

You need a higher rating.

Thank you for your care.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 5 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 10/07/2018 at 08:00
Published on Care Opinion at 08:42


Thank you so much for this great feedback. Its pleasing to know how good you found the care and treatment from the entire surgical team. They will see your comments and will appreciate your kind words as it is always a boost to receive a compliment like this.

Best wishes

Hilary Frayne

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