"SLOW RESPONSE AND COMMUNICATION"

It is with a heavy heart that I make this complaint, as the treatment by nursing staff that I have experience over the past 4 years has been exemplary. Like the previous reviewer, I must question the competence of the hospital administration. I have made several attempts to communicate with my consultant through the secretarial service suggested and apart from an automatic computer generated " your message has been passed to the consultant ", I have not had the courtesy of a reply. I have been told that a communication had been sent in the post, but nothing has arrived. I have informed the department secretary but again no response. If a secretary does exist, then they are not doing their job. If they are passing on my requests then the consultant has no the grace to reply. Whatever the reason it appears hat this is a common complaint from patients leaving reviews on this site. As a patient with a serious life threatening illness, the stress of dealing with this is contributing to my discomfort.

Stress being the cause of many deaths in this modern age, I find it quite unacceptable for NHS employees to be responsible for so much of it ( in my case ).

Please do suggest that I contact PALS, as you failed to notice in the previous review that they are just as lacking giving good support as the departmental secretaries.

It has been 4 weeks now and I still await a response to my concerns from Rheumatology.

VERY DISSAPPOINTED !!!!!!!!!