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Access for DEAF People!

Story from nhs.uk

"Access for DEAF People!"

About: The Deepings Practice

Myself and other Deaf/deaf people whom we know, have a very difficult time in contacting the Deepings Practice, it should NOT be so. I can never find an email address which would make, making appointments so much easier. (How about video face to face?) I am profoundly Deaf using a cochlear implant and telephones are still very difficult for me. Listening to all the recorded messages is not much fun. 1 for this and 2 for that etc, when is the real person speaking??

In a town (Market Deeping) where there are many Deaf/Blind people, more ought to be done to make things easier for them/us, it is a Disability Discrimination issue if not.

Otherwise, once I am there at the Health Centre, the practice and people are excellent in every way! I do hope that this serious issue that has been going on for too long, can be sorted soon.

I remain anonymous because I don't want to appear a trouble maker :-/

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Responses

Response from The Deepings Practice 5 years ago
The Deepings Practice

Submitted on 05/07/2018 at 15:16
Published on nhs.uk at 17:07

Thank you for your comments.

I will pass on your kind feedback to the practice team.

We encourage patients to raise their comments or concerns directly with the practice in order that we have the opportunity to discuss any issues.

It would be very helpful if you are able to make contact with the practice to discuss the specific points that you raise so that we can discuss any suggestions and recommendations you may have.

We do have an induction hearing loop facility at both sites.

There is also a form on our practice website for patients to contact the surgery with comments and feedback:

http://www.deepingspractice.co.uk/Comments_and_Complaints.php

We look forward to hearing from you.

Thank you.

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