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follow up treatment

Story from nhs.uk

"follow up treatment"

About: Scarborough General Hospital / Ophthalmology

I received a letter following my visit on 25/10/2017 telling me I would have a follow up visit in about 6 months time 8 months have elapsed with no appointment. I have tried phoning on the number provided to be told on several occasions that you are receiving a high number of calls and as yet I have never managed to contact the appointment clerk. Can you tell me how to get a follow up appointmemt if I cannot make contact with the hospital? The treatment I have had has been satisfactory but the appointment system seem chaotic.

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 24/07/2018 at 11:31
Published on Care Opinion at 12:39

I'm very sorry to read this, and also apologise for the delay in picking up this comment and responding.

If you are still having problems, I would urge you to call our Patient Advice and Liaison Service (PALS) on 01904 726262 Monday-Friday 9am-4pm. Although they cannot make appointments for you, they should be able to put you through to the right team or get someone to call you back.


Apologies again, I hope you have already managed to get an appointment, but if not I hope we can sort this quickly for you now.

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