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"E&e with a baby"

About: Burton Hospital / Accident and emergency

Waiting in a&e with my baby under 2 who had got hold of bleach and possibly drank some we have now been sat here for over 5 hours and he still hasn’t been seen by a doctor this is a joke sat in a waiting room no where to put my baby to sleep in the middle of the night and every time I asked how long I was told I don’t no I understand they are under staffed and have to prioritise however a baby possibly consuming bleach is pretty serious I’ve never been so annoyed

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Responses

Response from Queen's Hospital, Burton Upon Trent 5 years ago
Queen's Hospital, Burton Upon Trent
Submitted on 05/07/2018 at 13:38
Published on nhs.uk at 14:07


Dear Charl

I am sorry to read that you and your baby have had a poor experience when visiting Queen’s Emergency Department. We would welcome the opportunity to speak to you directly about your concerns. If you wish to do so, please can you contact with Patient Advice and Liaison Service (PALS) directly on 01283 593110 or 593182, our service is available Monday to Friday 019:010 – 16:30 hrs.

Kind regards

PALS Team

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