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Visit to a and e

Story from nhs.uk

"Visit to a and e"

About: Darlington Memorial Hospital / Accident and emergency

I visited a and e last year with a bad pain in my head as urgent care did not have no doctors , so I was asked over and over why I had travelled to Darlington hospital when I lived In crook . I told them the reason over and over again that I worked on Darlington and it was my closest hospital . All I got was a box of tablets and told that they couldn't do anything

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Responses

Response from Darlington Memorial Hospital 5 years ago
Darlington Memorial Hospital

Submitted on 11/09/2018 at 10:50
Published on nhs.uk at 12:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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