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Minor injuries Victoria Infirmary

Posted By Gillu3

"Minor injuries Victoria Infirmary"

About: New Victoria Hospital / Minor injuries unit

(as a service user),

I injured two of my fingers today as a result of a garden chair collapsing and trapping them. I was taken to minor injuries by some of my family. We were greeted warmly by reception staff and given some water as I felt faint and sick.   The nursing staff were second to none, staff nurses name was Julie and the support worker was lovely but I can’t recall her name. They treated me promptly sent me for an X-ray which showed I had two fractures. The treatment I received was excellent and staff were also great with my grandchildren, giving the older 3 year old a book to play with while I was being treated. I felt both supported and kept informed. There was an air of efficiency and calm in the unit and all the nursing staff were so positive and relaxed and that helped me relax and cope with the procedures. Please pass on my thanks to the team!

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/07/2018 at 15:02
Published on Care Opinion at 16:45

Dear Gillu3,

Thank you for taking the time to post your feedback on your experience at the Minor Injuries Unit at the New Victoria Hospital.

Your injury sounds painful and I am glad that the staff made you feel well looked after and supported. It’s lovely to hear that they helped to keep your grandchildren entertained. We want everyone using our services to feel comfortable.

I will ensure that your kind words are shared with everyone who was involved in your care; they will be delighted to hear that they made such a difference.

I hope that you are recovering well and are able to enjoy the sunshine.

Best wishes,

Antje

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