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"Do not reccomend Accrington Victoria Hospital"

About: Accrington Victoria Hospital

1 of the visitors came to his mum saw sickness in a basin went and put it in the waste bin had to report it to 1 of the staff nurses who went and told him as all he did was put paper towels over the top 1 nurse h c a ward 2 we saw her going through a new patients bag and purse counting money when the lady was capable of doing it herself and told my friend visiting can she go out of the ward when she was just about to get her meal when they normally let her stay as she’s going through grief at this moment she went out to her and said to you can’t stay in when meals are on plus she was talking on her phone at the time doing a payment to someone personal and went to get the sister and she asked me what what the problem was I told her also nurse man stopped the patients going outside complaining that the door should be shut and was disrespectful to all the patients at night also soma also knocked a full cup of tea over myself and bedding and did not seem bothered one was the fantastic nurse on the ward as she even went to the shop to get some sugar free drinks for me asister helped my my friend with what she was going through with her grief because of certain nurses.

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Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital
Submitted on 05/07/2018 at 09:04
Published on nhs.uk at 11:06


Thank you for your comments regarding your visit to Ward 2 at Accrington Victoria Hospital and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the ward.

If you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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