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Unexpected stay

Story from nhs.uk

"Unexpected stay"

About: Royal Cornwall Hospital (Treliske) / Urology

Was brought in with suspected kidney stones, I was in a lot of pain .the staff were wonderful nurses hca's doctors consultants porters everybody my pain was managed and I was extremely comfortable as much as I could be .

I was extremely surprised to find that this was z failing hospital as the level of care I received was exemplary

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 18/07/2018 at 14:20
Published on Care Opinion at 14:46

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Dear Jonathan

Thank you very much for sharing your experience with our Urology team here at Royal Cornwall Hospital when you were unexpectedly brought in with suspected kidney stones.

I am thrilled that you received exemplary care from nurses, HCA's, doctors, consultants and porters and that your pain was managed so that you were as comfortable as you could be throughout.

I will make sure that your kind words are shared with the urology team who would have contributed to your care as I know they will be delighted to receive it. If you would be happy to let me know on here which ward you stayed on during your admission, I will ensure it is shared with their team also.

I do hope that you are recovering well from your recent stay and are now feeling much better.

With best wishes

Michaela Brewer, Patient & Family Experience Coordinator

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