"Service other than clinics declined..."

This used to be one of the best surgeries you could have asked for and the attention I get from the clinic nurses for my diabetes and COPD is still excellent. However if you have a new concern trying to see any doctor never mind the doctor they have allocated to you is near impossible - even when than doctor has specifically asked to see you to review a change in medicines - or to get a referral letter requested by another branch of the NHS where you are already under treatment & they have requested you get a letter to extend the treatment to another area not specifically mentioned in the original referral. The time wasted is unbelievable - trying to get an appointment (impossible) - waiting endlessly for a doctor to call you with no time range given - don't these people realise we also have things to do - made even more difficult by not being able to get treatment for ailments.

As I said when I started this missive I once thought this was a first class surgery but seems now to have been overtaken by bureaucracy and rather curt unhelpful staff - shame!