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Care Opinion

Excellent care provision

Posted By LaLa Larbert

"Excellent care provision"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Cardiology Forth Valley Royal Hospital / Clinical assessment unit

(as a relative),

My father (81 years) over the past few weeks has been in hospital on 3 occasions. On each occasion he (and myself as his daughter) was treated with dignity and respect throughout.

He was first admitted via 'Out of Hours; to CAU then cardiology due to having had a heart attack. From start to finish he was spoken to by staff in a way he understood and was constantly asked if he needed anything or if he required support. This was from all grades of staff. Even David in CAU who when taking bloods from dad put dad at his ease in talking about the foundries, bowling etc.

Ward staff even went that extra mile making him a cup of tea when he could not sleep or explaining what had happened and what he had to do regarding his health and well being without seeming like he was bothering them. Even when it came to me having to ask the same questions so I could remind him later!!

Dad then had to go back on 2 further occasions to AAU, CAU etc. due to a range of other healthcare issues issues which presented itself over a period of time; again the care was the same.

Dad even tells everyone he liked the food @ FVRH (especially the fruit loaf) and the ladies giving out the tea now know dad calls 'sweeteners' dive bombers.

The staff in all areas should be really proud of themselves and for fully delivering 'person centred care' to both dad and to his family. People can often take the time to criticise and complain but never take the same few moments to identify a job well done.

I have been a member of NHS staff for nearly 40 years but its different when you are on the other side and have to leave the care of your loved one in someone else's hands and are confident that they are doing their best for them.

I know that my comments will be fed back to staff and hopefully within this 70th year of the NHS our staff can appreciate that they are valued for who they are, what they do and the impact that they can have on peoples wellbeing.

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Responses

Response from Fiona Coan, Senior Charge Nurse, AAU & CAU, NHS Forth Valley 5 years ago
Fiona Coan
Senior Charge Nurse, AAU & CAU,
NHS Forth Valley

English

Submitted on 04/07/2018 at 16:28
Published on Care Opinion at 16:58

Thank you so much for taking the time to post this lovely feedback, it is good to hear that you and your dad have had such a good experience multiple times of the service and I hope are on the road to recovery. We will pass this on to all staff as you will know yourself it is uplifting to hear this kind of feedback and appreciate you taking the time to post this.

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Response from Gavin Dolan, Clinical Manager (Acute & Emergency Services), AAU / CAU, Forth Valley Royal Hospital 5 years ago
Gavin Dolan
Clinical Manager (Acute & Emergency Services), AAU / CAU,
Forth Valley Royal Hospital

Submitted on 04/07/2018 at 16:35
Published on Care Opinion at 16:58

Dear Lala Larbert,

Thank you for taking the time to leave feedback on Care Opinion. Your feedback and reflection of the experiences you, your family and importantly your father had are important to us as a team and as an organisation and I thank you for your time in noting these on this platform.

I'm sorry to learn that your father required multiple attendances and admissions to Forth Valley Royal Hospital - this must have been quite upsetting to his normal daily routine. I am delighted however to note your lovely comments of how the staff within OOH / AAU / CAU and Cardiology delivered such person centred care and I am equally glad to hear that we got it right and contributed so well to the patient journey in terms of providing the dignity and respect that your father deserves.

On the note of the extended care that our housekeeping and ward host staff provided your father with - I will certainly pass on your comments to their respective managers. I would absolutely agree that they do a fantastic job and I am very lucky to have them as integral parts of my wider teams within AAU & CAU.

I would like to personally wish your father a speedy recovery and thank you and your family once again for such lovely feedback. I will certainly share this with all of my teams and I am sure they will be delighted to learn that they continue to feel valued in achieving person centred care and compassion in getting it right for every person. I am very proud of my team within AAU / CAU and I think that this feedback reinforces how caring and compassionate my team are in delivering care.

Best wishes,

Gavin Dolan

Clinical Department Manager

Acute & Emergency Services

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