"Extremely poor administration"

My son was admitted as an emergency having fallen from a considerable height on the 18th June.

He required attention to his spine to pin a shattered vertebrae and also the heel of his right foot has been splintered.

He received attention immediately to the spinal injury but was told that the swelling to the foot prevented attention at that time.

He was given various tablets for the pain and also a gadget to inject morphine when the pain was too much to cope with.

He was sent home on the 18th of June with crutches and painkillers.

He received a letter on the 28th of June to say that he had an appointment that day, and he was transported in immense pain by car.

When he arrived he was told that they had been looking for him on the previous Monday for attention to the foot.

He was also told that he'd missed the opportunity now and would go back on the list.

He was then sent home again to await the next opportunity for an appointment.

He has been in the most distressed and pain ridden condition that I have seen him in and I believe, that not knowing if he is being considered properly is making matters worse. Clinically I believe that St. George's copes extremely well with the demands of current times but the administration leaves a lot to be desired.

Keeping the patient in touch with their treatment would help matters a great deal as being forgotten about amplifies the pain and suffering.

Please take note that I am not a person that has all the answers to the NHS problems and I do not criticise lightly as I don't believe in negativity.