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Don't bother

Story from nhs.uk

"Don't bother"

After being sent an appointment 4 weeks after being referred by my GP I was optimistic.

I was assessed by a member of staff who discussed with a specialist his findings.

2 months later I received an appointment letter and was seen by the Dr who made a diagnosis based on his colleagues notes?!

I was then prescribed medication that disagreed with me and despite calling for 4 weeks as per the Dr's advice have been ignored. I went to my GP who advised I would need to see my specialist at Northcroft and couldn't assist. I attempted to self care via healthy minds who again were unable to help as I had not been discharged.

Basically, if you like to be lied to, mislead, ignored and left to wrack & ruin go to Northcroft. I cannot wait until I am discharged.....rather take my chances roaming the community unmedicated.

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Responses

Response from Northcroft Hospital 5 years ago
Northcroft Hospital

Submitted on 06/07/2018 at 09:21
Published on nhs.uk at 11:06

We are sorry to read your comments about our Northcroft team. We have a duty service and would suggest asking to speak to them for any medication concerns. If there is any delay for a repeat appointment, which can occur due to high referral rates currently, then your GP could assess and request an urgent appointment. Our Customer Relations team on 0800 953 0045 can certainly liaise on your behalf to sort this, please do contact them.

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Response from Northcroft Hospital 4 years ago
Northcroft Hospital

Submitted on 17/03/2020 at 11:15
Published on nhs.uk on 18/03/2020 at 08:34

We are very sorry to hear your experience at our Northcroft site was not a positive one, we would like to ask if you would make contact with our PALs team on 0800 953 0045 anytime from Mon-Fri between the hours of 8am-6pm where they can take further details from you in order to look into this further.

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