"Hospital Admission"

About: Ayr Hospital / Combined Assessment Unit (CAU)

(as a service user),

I was admitted to CAU with a severe kidney infection. Staff went out of their way to ensure I was comfortable, supported and that my needs were met. The majority of staff provided a high standard of care throughout my admission and communicated with me clearly regarding my care and treatment. The treatment I received was efficient and staff used a person-centred approach to care delivery. The staff's positive attitude made my time in hospital more pleasant and I believe I received excellent, very high standard care.

During my admission, one nurse did appear to have a poor attitude however this did not effect my opinion of any other staff members and I could not fault any other staff members.

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear CAUPatient,

Ouch, I bet that was sore.

Thank you for taking time to share this, in the main, lovely post. I am sorry you feel that one of the staff poor attitude but I am glad you that was not the case with the rest of the staff and that you were treated you well with all your needs met. I will pass this to the team and management in CAU at Ayr hospital. I am sure it will be very well received.

I hope you are fully recovered now,

Best wishes,

Eunice

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Response from John Swiatczak-Steele, General Manager, Ayr Hospital, Medical Services, NHS Ayrshire and Arran

Dear CAUPatient

Thank you for your positive feedback, the staff on the unit will be delighted.

It is really important for us to receive feedback on the care we provide people, be it good or not so good, so that we can look at how we can further improve our services.


I hope you have made a good recover.

Best wishes

John

John Swiatczak-Steele, Assistant Director of Acute Services - UHA

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