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Good service at the Urgent Care Centre

Story from nhs.uk

"Good service at the Urgent Care Centre"

About: Royal Blackburn Hospital / Accident and emergency

Visiting today with a cycling shoulder injury.

It took nearly 3 hours but I was seen almost immediately and dealt with as required. It wasn't life threatening so others get priority. We would want that if we have serious problem. All sorted in & out under 3 hours. Great people . No complains as we have to be realistic about what we are asking of these services.

Thanks

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 02/07/2018 at 09:56
Published on nhs.uk at 10:05

Thank you for taking the time to tell us about your recent visit to the Urgent Care Centre at Royal Blackburn Teaching Hospital following a cycling shoulder injury.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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