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Care Opinion

Frustratingly incompetent and inefficient.

Story from nhs.uk

"Frustratingly incompetent and inefficient."

About: Northern General Hospital

What I liked

very little. When I eventually got through I was treated very well.

What could be improved

The switchboard can't contact the right department.

Unless you know the number you want or the exact name of the dept you got no chance.

I spent 15 minutes on hold in 3 different wrong depts and was given a wrong number.

The wrong depts insisted on 'helping me' by sending me back to the swittchboard whose main qualification seems to be a distinction from the Bella Lugosi charm school.

Anything else?

I could go on forever but you;ve wasted enough of my time.

I don't mind waiting for appointments, or queueing, but simple competent service is a matter of training.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust 12 years ago
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 15/11/2011 at 12:11
Published on Care Opinion on 16/11/2011 at 09:35

Thank you for taking the time to give us your feedback.

We are very sorry to hear that you experienced such difficulty in getting through to the right department.

We have been working on a project to improve the switchboard service recently, and a number of changes to switchboard are due to start next week, which we hope patients, visitors and relatives find easier to use and enables you to ge through to the right department quickly and easily.

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