"Frustratingly incompetent and inefficient."
About: Northern General Hospital Northern General Hospital Sheffield S5 7AU
Posted via nhs.uk
What I liked
very little. When I eventually got through I was treated very well.
What could be improved
The switchboard can't contact the right department.
Unless you know the number you want or the exact name of the dept you got no chance.
I spent 15 minutes on hold in 3 different wrong depts and was given a wrong number.
The wrong depts insisted on 'helping me' by sending me back to the swittchboard whose main qualification seems to be a distinction from the Bella Lugosi charm school.
I could go on forever but you;ve wasted enough of my time.
I don't mind waiting for appointments, or queueing, but simple competent service is a matter of training.