"I "missed" the appointment I never received"

About: NHS Shropshire CCG Royal Shrewsbury Hospital / Audiology

(as the patient),

I was referred by GP to audiology unit at RSH and received a letter from SCCG saying they had got the referral and I should wait 4 weeks to hear from the audiology department.

After couple of weeks I get a letter from audiology stating that I have missed an appointment - one that I have never received.

I do not miss appointments, but now, of course, I go to the back of the queue and have an undeserved bad reputation.

More about:

Responses

Response from Lindsay Barker, PALS Manager, Shrewsbury and Telford Hospital NHS Trust

Good afternoon,

Thank you for sharing your concerns with us. I am so sorry for what has happened with your Audiology appointment. I will share your concerns with the Head of Audiology so he is aware of the difficulties you have experienced. If you would like us to look into this in more detail please contact PALS on 01743 261691 so we investigate what has gone wrong.

Thank you

Kind Regards
Patient Experience Team

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