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"Women's outpatient dept"

About: St Mary's Hospital (HQ) / Gynaecology

Never on time, always delayed more than an hour without being told, rude staff answering your questions except a male.

I had an appointment today at 3pm at the women's outpatients department at st Mary's hospital, I even came 20minutes earlier aswell and was told that the gynae is not delayed and i would be seen on time, nearly an hour later i get told that shes running late approximately an hour.

Same happened last 2-3 times I came to this department. Last time I waited 3 hours for the appointment which didn't last more than 2 minutes. The service I have been getting from this department is ridiculous. Never on time and not even bother to tell when they get delayed! Rude staff and short as Well, wish there were more than 1 gynae. Not coming here again and would not recommend anymore to come unless if you enjoy sitting for hours!!!

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Responses

Response from St Mary's Hospital (HQ) 5 years ago
St Mary's Hospital (HQ)
Submitted on 29/06/2018 at 12:24
Published on nhs.uk at 13:06


Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you had in the Gynaecology Clinic at St Mary’s Hospital.

We would really like to speak to you and be able to look into this further.

In the meantime I have forwarded your posting to the Service Manager for the Gynaecology Department.

Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email k.seward@nhs.net

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