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"Contact"

About: Pinderfields General Hospital

Asked the staff to enquire why they had the wrong information on my PSA results. No response after 2 weeks so re-referred to Leeds. Only to receive a call 2-3 week later still working of the wrong information. Have been trying to phone all morning to reach the switchboard to discuss further but in over 4 hours of trying to call not once was the phone answered. Very dissapointed

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Response from Pinderfields General Hospital 5 years ago
Pinderfields General Hospital

Submitted on 29/06/2018 at 07:57
Published on nhs.uk at 12:06

Thank you for taking the time to post your comments regarding your recent experience of using our services.

It is very clear from your postings that you have been left feeling very frustrated by your experience.

I am sorry that you have not been able to get through to staff and the fact that they have been working with the wrong information.

I wonder if speaking to our PALS team would help as they will be able to discuss your concerns further and hopefully come up with a satisfactory outcome.

If this is something you would like to do, they can be contacted on 01924 542972 or via email on myh-tr.palsmidyorks.nhs.uk.

Thank you again

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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