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"Very mixed"

About: Newtons Practice

Some of the staff here are wonderful I.e. The nurses and one doctor who is an a outstanding GP. However, getting through to arrange an appointment is a nightmare. To that extent I suppose it's good they are no longer taking new patients. The doctor who last saw me was rude and abrupt after I had chest pains, saying I should have gone to A&E as it was a waste of time seeing them so long after the event. Heavens we are constantly told to stay out of A&E unless you are critical. Add to that I said I tried to get to see my GP on the morning it happened but was told by their reception staff it was 3 weeks for an appointment. Clearly their reception staff were none the wiser than me that I should have gone to A&E. They have an ECG machine in the surgery so they could have done the test. The worst aspect though was the doctor didn't ask my family history. My grandfather did of a heart attack, my elder sister a hole in her heart and died and my mother had a pacemaker.

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Responses

Response from Newtons Practice 7 years ago
Newtons Practice
Submitted on 01/02/2017 at 17:00
Published on nhs.uk on 28/06/2018 at 14:06


I am sorry to hear your experience on this occasion was a negative one and as a result I have discussed this feedback with the partners at a meeting. The practice does have a mechanism in place for patients to be seen on the day if clinically urgent.

The reception staff also have a protocol to follow should a patient advise them that they have chest pain, this is so as patients can be advised that we will phone 999 or if appropriate arrange for the patient to speak to a paramedic or doctor . Please contact the practice manager if you wish to discuss this further or if I can be of any further assistance in the future . It was great to read that you find some staff at the practice wonderful and I hope that future visits to our practice will be a better experience for you.

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