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Care Opinion

Wonderful caring staff who always had time for us.

Story from nhs.uk

"Wonderful caring staff who always had time for us."

About: Queen's Hospital, Burton Upon Trent

What I liked

All staff on delivery suite were wonderful. Couldn't have been better. So friendly, pleasant, and caring. Cannot praise them highly enough.

What could be improved

Communication. I went in at 7.30am on Tuesday morning to be induced and I wasn't induced until Wednesday evening. During those two days of waiting I did feel like I was just dumped on the ward and forgotten about. No one came to check if I was OK, or to let me know what was going on.

At one point on Wednesday afternoon I was even taken down to the delivery suite, only to be returned to the ward 5 minutes later. I understand that women in labour obviously have to take precedence, but after 2 days of hanging around that was nearly the final straw. Especially as it almost happened again to us in the evening.

Anything else?

Queens Hospital needs more delivery suites! They seem to have plenty of beds on the wards, but for the two days I was there, the delivery suites were totally full, all the time, to the point where ladies were in labour on the pre natal ward.

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Responses

Response from Burton Hospitals NHS Foundation Trust 12 years ago
Burton Hospitals NHS Foundation Trust

Submitted on 02/11/2011 at 15:49
Published on Care Opinion at 16:33

Thank you very much for your comments regarding the staff caring for you during your birth. This is very much appreciated and we will ensure that staff are made aware of your positive experience.

I am sorry to hear that some of your experiences on the ward area were not so positive; this is an area that we must ensure we improve on, as provision of a quality patient experience is very important to us. We are aware that at times of high activity, the number of delivery rooms we have can prove challenging.

All staff are trained to provide care encompassing all aspects of pregnancy and birth, and sometimes women in early labour are better suited to be cared for in the antenatal area. However your comments are taken seriously and I will ensure that your views are fed back to staff.

Gill Salmon,

Matron, Maternity Unit

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