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"First visit to this hospital after living and..."

About: Royal Surrey County Hospital / Clinical haematology

Absolutely exceptional care by the Haematology Department. From reception to Registrar, to the Nurse and Secretary who made this first critical appointment happen.

We arrived early, where helped with the parking arrangement by reception. The receptionist at outpatient 12 could not have been more helpful in explaining the process. Blood testing was as planned and on time. The appointment with the consultat registrar was exceptional in reviewing my wife's case, explaining her diagnosis, the medications required and the appropriate monitoring. ( honestly better than in the USA) This was the best explanation we have ever received. The Registrar was outstandingly professional and knowledgeable of my wife's condition. The follow up with the Nurse and Registrar was stella and we left elated with the whole process and feeling absolutely confident that we were in the best hands. Well done haematology - thank you so much.

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Responses

Response from Royal Surrey County Hospital 5 years ago
Royal Surrey County Hospital
Submitted on 09/07/2018 at 12:22
Published on nhs.uk at 13:06


Thank you for taking the time to share your feedback with us.

We are delighted to read that you are pleased with the treatment and care you received at Royal Surrey and know the teams involved in your care will be most grateful to receive your feedback.

Your feedback will be passed along to the relevant managers to share with their teams.

Wishing you all the best,

Royal Surrey Communications Team

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