"Change required"

Born in the 1950's I value the NHS with respect and pride, during my most recent visit I was appalled by the way the A & E department is treated.

Why are people being treated when they still wear hospital admission bands? Why is the facility used for a phone charging service? Why does it have the general feel of a club where friends and family meet rather than a serious aid to our nations health?

I waited an hour and a half for be registered, then a further four hours before my treatment which I could not fault, was given. The dedication of the staff in such appalling conditions breaks my heart.

For me A & E is the place you go to after being too ill or in need of services that a GP, Pharmacy or walk in clinic cannot provide, the staff HAVE to treat everyone that walks through the door, in this day and age that is a total disgrace, valuable resources and moral are being undermined.

Hot meals appeared via friends/family for those waiting, I wonder what problem that would cause if an urgent operation were required? One person made the trip to cut corners for a referral, it seems it is the "smart" thing to do. Wheelchairs used by patients to go and have a smoke, rather than a medical emergency.

When diabetes and obesity creates such a drain on NHS resources the vending machines offer crisps, chocolate and soft sugary drinks.

Where is an information desk, where is a triage nurse that can point those not needing A & E services in the right direction, where is the respect rather than the presumed rights to obtain such a precious resource.

If I had not witnessed this charade, I don't think I would have fully appreciated the problem the NHS faces, it is time to educate our country to understand the purpose.

I applaud the staff, it is wrong that you are subjected to this day after day.