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"Spinal outpatients referral Glasgow QEUH"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a service user),

Having been sent to A& E by my GP in March, I was told I needed an MRI, which I duly received a month later. At this appointment, I was told I'd get a referral for an outpatient's appointment within the next few weeks. Nine weeks later, I tried to find out what was happening and, following a very protracted search for the correct contact, I have been told the waiting times for the outpatient clinic is 50 WEEKS! ! ! ! . What is the point of having an expensive procedure such as an MRI, for which you then have to wait 50 weeks to get the result? Fortunately, another service provided me with the result but asking patients to wait 50 weeks before they get a result is.....staggering. I am very unhappy with this service (or lack thereof) and would like some feedback about this waiting time.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 28/06/2018 at 12:08
Published on Care Opinion at 16:20


picture of Nicole McInally

Dear Charm

Thank you for your post on Care Opinion.

Please accept my apologies for the lack of communication regarding the results of your MRI scan and your outpatient appointment.

We would need some more details so that we can look into this further. Would you mind emailing me with your personal details including your date of birth? My email address is Nicole.McInally@ggc.scot.nhs.uk. It would help if you could also include your username.

Thank you

Nicole

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