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"Appointment fiasco"

About: Carlisle Healthcare

At a recent appt I was given antibiotics for a chest infection, the gp requested I make an appt for a follow up one week later, on trying to do so was told to ring on the morning I required the appt, I was assured the gp I was asked to see would be available, after taking almost 15 minutes to get through on the phone I was told the gp was not in the surgery that day but I could travel to stanwix surgery a day later which I had already said wasn’t doable.

I was offered a different gp which I refused as each doctor tells you to do different things and I need consistency of care.

I have a number of chronic conditions and this one was causing me breathing problems, I do not know what I will do to get treatment, at this moment I am very angry!

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Responses

Response from Carlisle Healthcare 5 years ago
Carlisle Healthcare
Submitted on 29/06/2018 at 15:18
Published on nhs.uk at 16:06


Thank you for your feedback regarding your concerns arising from your experience of trying to see a doctor at Carlisle Healthcare.

I was sorry to learn of the problems you experienced and can appreciate your frustration.

To allow an investigation of your concerns to be undertaken I would be grateful if you could contact me at the surgery on 01228 588121 or via our website http://www.carlislehealthcare.co.uk/

I am pleased you have taken the time to bring your concerns to our attention.

We welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can inform service improvement.

Best wishes

Becky Foster

Carlisle Healthcare

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