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Weist of time

Story from nhs.uk

"Weist of time"

About: Lane End Medical Group

First of all the stuff do not know what service they provide.

Only thing what I heard from the doctor is use Google to find it out. I don't actually know for what they get paid for.

Waiting time is like always 1.5 hour and when you see her she can't help you!!!

The receptionists are rude and can't in normal human way inform the patient that this practice do not provide such a service.

By the way online you are listed as a stop smoking service!!!

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Responses

Response from Lane End Medical Group 5 years ago
Lane End Medical Group

Submitted on 19/03/2019 at 11:05
Published on nhs.uk at 12:05

Thank you for taking the time to comment.

We are very sorry to hear of your dissatisfaction with the service you received during your recent encounter with the practice.

The practice team endeavours to offer an outstanding service. We are particularly keen to hear of your experiences with the view to learning and making improvements.

We would like to address your concerns fully and in order to do so we would need to investigate further. At present we are unable to do so as you have remained anonymous.

To discuss this matter further & allow us to respond to your concerns please contact the surgery directly and ask to speak to the Practice Manager, Ms Manisha Patel.

Regards

Lane End Medical Group

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