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"useless"

About: Eastview Surgery

Been going to this doctors since i was a baby and constantly been unimpressed with them. Most recently, I had an appoitnment booked and had to change it, so i called and spoke to somebody on reception to move it, the earliest time they had was a fortnight after this. Two weeks later I attend the surgery, only to find that my appointment hasnt even been booked. I thought it may have been me getting the date wrong however it wasnt, the person i had spoken to over the phone had simply cancelled my existing appointment and not even booked me in for another. What an absolute waste of my time, i had to take time off work to attend also. The worst bit about it was that i was off on holiday the following day so couldnt even be seen prior to that. Worst dosctors ever i will most definitely be moving surgeries as the service has consistently been poor. The last few times i have been for appointments i have been rused through, not listened to and fobbed off.

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Responses

Response from Eastview Surgery 5 years ago
Eastview Surgery
Submitted on 12/11/2018 at 11:17
Published on nhs.uk at 12:06


Firstly, thank you for taking the time to post a review in relation to your recent attendance at the surgery.

I am really sorry that you don't feel your recent visit to the surgery was a positive one.

I should be grateful if you could write directly to me at the surgery and I will investigate this matter further.

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