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"Looked after at a difficult time"

About: The Royal London Hospital / Gynaecology The Royal London Hospital / Maternity

(as a service user),

I had a surgical abortion at the Barts Health - The London Royal Hospital when I was 7 weeks pregnant .This was a very difficult time for me full of guilt and pain but the staff made me feel so comfortable and at ease.

Everyone - from the reception desk in the waiting area on level 3 through to the all of the nurses under the Sister in the admissions ward, right through to the anaesthesiologist, the lady who took me to get changed into the gown and slippers  and the surgeon was great. The women in the operating room were also amazing. When I got distressed they held my hand and talked to me the whole time to calm me down.

After the surgery I was taken to the recovery room. There I got tea, biscuits and water, my blood pressure was checked and heart rate multiple times, taken to make sure I was passing urine and not bleeding too heavily too. I was taken care of so wonderfully and I can't thank you all enough...

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Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust
Submitted on 26/06/2018 at 15:53
Published on Care Opinion at 16:45


Dear Lalla

Thank you for taking time to contact us with your feedback. We are pleased to hear that you are happy with how staff at Royal London Hospital looked after you and the care you received at such a difficult time.

Showing empathy and compassion to patients is at the heart of what we do and its very encouraging to hear that staff are upholding these utmost important values.

Thank you for your kind words.

Kind regards

Faith

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