"Kindness and concern"

My Mum needed an urgent appointment at the eye clinic because her sight had been failing. We were met personally when we arrived, which was reassuring at an anxious time. There was a long wait but it was explained that this was because of several serious cases during the day, so the delay was understandable. The tests were carried out efficiently. When the time came for the consultation the news was not good, but the consultant took all the time needed to explain the situation and its implications clearly and with kindness, and to enable us to ask questions. Afterwards, at his suggestion, we sat in the waiting area for a while. The wonderful nurse was kind and thoughtful as we spoke together and as we left.

This could have been a trying and distressing experience for Mum but the over-riding memory is one of compassion and care, for which we are very thankful.