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"Diabetes care as a surgical inpatient"

About: Gartnavel General Hospital / Ophthalmology (eye problems) (Ward 1c)

(as the patient),

In December I had Eye surgery at Gartnavel Hospital

12:30-12:45pm - Removed insulin pump before theatre as advised by anaesthetist who had asked earlier that morning if I was on lantus. I had informed them that I would have no insulin in my system once my pump was removed. I said I do not use lantus or any other background insulin, only Humalog via insulin pump. I was assured that they would check my blood sugar during surgery and inject actrapid insulin when required.

4:10pm – Came round from anaesthetic, my eyes were completely covered and I had no sight at all – as expected.

I was vomiting violently.

Struggling for breath.

Shaking & trembling.

Extremely hot and thirsty.

I asked what my BG was. They didn't know. They tested and it was 11.9

I asked what insulin I had in theatre. Nurses didn't know. They said it wasn't in my chart.

I asked them what my ketone level was. Nurse said they didn't have anything to check ketones.

I explained where they could find my personal BG & Ketone meter and test strips. Ketones were 1.0

I kept asking nurse to find out how much insulin I had in theatre. I had my pump off for 4 hours by this time. I needed to know how much insulin was in my system and if I needed more.

I continued to vomit, shake, struggle for breath, feel hot and thirsty.

I asked nurse to check BG again, it was 12.3

Asked them to check Ketones again, they were 1.6

I told nurse I needed insulin to combat ketones but needed to know what time and how much I had been given since taking my pump off.

Nurse said my notes indicated I was not to get my insulin pump back on until I had eaten some toast.

A) I was not able to keep water down so knew I would not be able to eat toast.

B) I didn't know how I was going to be able to work my pump as I could not see!

I told nurse I wouldn't be able to keep food down until I had got rid of ketones and that I desperately needed insulin.

4:50pm - Anaesthetist came and told me I had no insulin since taking my pump off as my BG had been stable in theatre. I told the anaesthetist I had no background insulin working and that I still need insulin even without food.

I was asked if I wanted my pump back on and I said yes as I just wanted insulin in my system as quickly as possible. I knew with my pump on then at least my basal rate would be running and it could potentially stop DKA.

Anaesthetist gave me my pump and I attached it to my canula in my tummy. The anaesthetist asked how much insulin I needed to bolus.

I explained to her how to give me one unit. I was scared of going low (no hypo awareness) and by this time didn't trust that I would be looked after properly. I was still being sick, struggling to catch my breath, very hot and very thirsty.

6pm – BG 12.6 I begged nurses to please get a diabetes specialist. I was now really scared to try and explain to a nurse how to bolus more insulin using my pump. I was also really scared to not bolus insulin. I had an intense fear by this time of both DKA and Hypoglycemia. I had no vision and could not monitor my BG and Ketones by myself. I had to rely on someone else to do it for me.

Nurses couldn't get hold of Anaesthetist to find out what to do. I was still being sick etc. Eventually someone from Queen Elizabeth University Hospital called and said I was to be put on a sliding scale and moved to the ward.

7-8pm Eventually arrived in the ward. Starting to feel slightly better. Was told to take my pump off, which I did. BG 12.2 Ketones 0.7

It seemed to take a while to get the sliding scale started so I connected my pump back into me until it got started.

I felt more confident by this time because my sister, daughters and son were with me now. They could check my BG and ketones!

I asked a number of times how a sliding scale worked but no one gave me an answer. I had no idea how long the insulin that was going into my veins took to work or stayed in my system.

I had to fight to get my daughter to stay overnight in the hospital with me. I was terrified of Hypoglycemia with no awareness. I couldn't see. I didn't feel safe at all.

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 5 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC
Submitted on 09/07/2018 at 15:33
Published on Care Opinion at 17:08


Dear Carinio

I was very sorry to read about your upsetting experience whilst in our care and how frightened you were. Having an operation for anyone is a concerning time and to have the additional worry about your diabetic control must have been very difficult. Staff should have anticipated that having your sight affected would impact on your ability to manage your insulin pump

I would want our staff to be able to hear about this from you directly so that they can learn from it in order to improve care for other patients with diabetes who might need operations in future and would ask that you get in touch with our complaints team (telephone: 0141 201 4500 or email: complaints@ggc.scot.nhs.uk) so they can arrange a meeting if you would find that helpful.

We are aware that many people with diabetes come into hospital and we have recently run an Insulin Awareness week across every hospital to raise staff awareness of the needs of people with diabetes. We are also arranging training for all wards and departments in the care of people with diabetes.

Regards

Anne Harkness

Director – South Sector

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