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urgent care - Doctor's care

Story from nhs.uk

"urgent care - Doctor's care"

About: Northwick Park Hospital / Accident and emergency

After 3 hours of wait, doctor's assessment and opinion on my problem was not up to the expectation. I was looking for the answer on cause of pain but I was simply advised to go to GP.

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 22/06/2018 at 16:30
Published on Care Opinion at 17:19

Dear Sir/Madam

Thank you for your feedback. I was saddened to learn of your experience and apologise for the poor level of service you have received

If you would like us to follow this up on your behalf, please contact our PALS team by telephone on 0208 869 5118 or by email at LNWH-tr.PALS@nhs.net. If they do not answer immediately please leave a voice message or email and they will get back to you.

Kind regards

Pam

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